Frequently Asked Questions
Can I attend the class if I am not court ordered? Absolutely.
Does my court accept online classes? Please click here for more information.
Can two or more people take the same class and get separate certificates? NO. Because only one final test is provided, only one person can take the test and receive a certificate. If more than one certificate is needed with different names, then each person must register for the class using separate e-mail addresses and each person must take the class on their own.
Can I invite others to take the class with me? When you register for the online class, you have the option to invite someone to take the class. The person receiving the invitation will be the one to take the class and receive the certificate. The person paying for the class and sending the invitation will NOT have access to the class.
I paid for the class and was not able to complete the course within the 30 days. I re-registered using the same e-mail address and I can't access the course. What do I do? Please send and e-mail to firstname.lastname@example.org so they can reset your account.
What If I misplaced my e-mail with the link to the class? I you misplaced the link to the online class, please click here.
What is my client ID? If you are trying to log in to the
online class, you must use the link from the original e-mail sent to you
at registration. If the page is asking you for a client ID, it means you
bookmarked the wrong page. Please go back to your original e-mail and use
the link provided there. If you misplaced your original e-mail, please click
How are classes presented? The classes offer slides that may be read, but are also read aloud. In addition to the slides, there are videos embedded in the presentation and an option workbook is available for printing. The entire class is animated to make the learning experience more stimulating than just clicking through slides you have to read.
Is this class the same as your live class? Much of the content of the Making Two Homes Work class and Growing Up Between 2 Homes class is similar to the content in the live class, but there are elements that do not carry over well. So this course has some content the live class does not, and the live class has content the online class does not. Some parents do both. If you were court order to a face to face live course, you will need to check with your court to make sure this class is approved.
What are the system requirements? It is recommended you have at least 512 RAM memory. Your computer must be Flash enabled, accept cookies, and you must have a sound card, speakers, a graphic card, and a printer attached to your computer for material and to print the certificate. Click here for browser requirements. The faster the computer and internet speed, the better the experience. Make sure your system is flash enabled or you have the most recent flash player. Set your flash player to unlimited memory.
How much do the classes cost? Click here for the fees for each course.
Do you offer active military discounts? Yes, if the e-mail
account you use to pay for the class is from an active military address
simply e-mail us after
you have passed the final quiz and we will provide a 50% discount off the
cost of the course.
What type of payment do you accept? We accept credit card and PayPal via online payment.
When are the classes and how do I pay? After registering, the class is available for you to take at any time at your convenience for up to 30 days. Participants register and pay for classes online here.
I paid, but I did not receive the log in information so what should I do? It does take up to two hours sometimes before confirmation is sent to you. Sometimes the confirmation e-mail will end up in your spam folder, so it is best to check your spam folder. Also, you may wish to confirm you typed in the correct e-mail address when you paid for the course. If you did not, you will need to e-mail us to let us know your correct address and we can send your confirmation to you.
How long do I have access to the course after I paid? The class is available for you to take at any time at your convenience for up to 30 days after you paid.
Can I change my e-mail address log in name? No, once you have paid for the course you will need to continue to use that address as your log in name.
Can I have someone else contact you or e-mail you to discuss my account? To protect confidentiality, we will only communicate with the individual actually taking the course or respond to e-mails from the original e-mail address used for the online class access.
What if I don't complete the course in 30 days or fail a post test?
If you don't complete the class in the 30 day period or you fail your post
test, you would need to repay for the course and restart the course.
How long is the course? At the minimal, the Making Two Homes Work class is 6 hours long. But since the class is interactive, it may take you longer to complete the course and you may wish to take longer to review the material.
Do I get a certificate when I finish the class? For classes that offer a certificate, as long as you pass the final quiz and your computer is hooked up to a printer when you pass the test, you will receive a unique certificate immediately that you can print at the end of the course. If you need a certificate with an embossed agency seal and instructors physical signature after completing the course, there is a $5.00 administrative fee charged (see below). To protect confidentiality, the payment account must match the e-mail address you used to take the course. The certificate will be mailed upon receipt of payment and a self addressed stamped envelope mailed to Between Two Homes PO Box 1353 Mineola, TX 75773. If you need expedited services, please contact us for express mail fees.
Can I get a replacement certificate? We maintain records
for certificates for 12 months. There is a $5.00 administrative fee charged
for replacement certificates. Once payment has been processed, your certificate
will be e-mailed to you within 24 to 48 weekday business hours. To protect
confidentiality, the payment account must match the e-mail address you used
to take the course. To request a certificate, please use the button below:
How do I contact you and what are your hours? Please click here.
What if I'm having difficulty with the class? Please click here.