Frequently Asked Questions
Can I attend the class if I am not court ordered? Absolutely.
Does my court accept online classes? Each judge, county,
and state regulates approved courses, however our class satisfies the requirements
and exceeds the guidelines for co-parenting education and parenting education
and family stabilization courses in many states and many courts. Please
check with your judge prior to paying for the course if you are not sure
if they will accept an online class. Florida is one of the few states with
specific approval processes, and we are an
approved provider for Florida.
How are classes presented? The classes offer slides that may be read, but are also read aloud. In addition to the slides, there are videos embedded in the presentation and an option workbook is available for printing. The entire class is animated to make the learning experience more stimulating than just clicking through slides you have to read.
Is this class the same as your live class? Much of the content of the Making Two Homes Work and Growing Up Between 2 Homes is similar to the live class, but there are elements that do not carry over well. So this course has some content the live class does not, and the live class has content the online class does not. Some parents do both. If you were court order to a face to face live course, you will need to check with your court to make sure this class is approved.
What are the system requirements? It is recommended you have at least 512 RAM memory. Your computer must be Flash enabled, accept cookies, and you must have a sound card, speakers, a graphic card, and a printer attached to your computer for material and to print the certificate. Click here for browser requirements. The faster the computer and internet speed, the better the experience. Make sure your system is flash enabled or you have the most recent flash player. Set the your flash player to unlimited memory.
How much do the classes cost? Click here for the fees for each course.
What type of payment do you accept? Payments are made through PayPal via credit card and other options.
When are the classes and how do I pay? After registering, the class is available for you to take at any time at your convenience for up to 30 days or when you finish the course, whichever comes first. Participants register and pay for classes online here.
I paid, but I did not receive the log in information so what should I do? It does take up to two hours sometimes before confirmation is sent to you. Sometimes the confirmation e-mail will end up in your spam folder, so it is best to check your spam folder. Also, you may wish to confirm you typed in the correct e-mail address when you paid for the course. If you did not, you will need to e-mail us to let us know your correct address and we can send your confirmation to you.
How long do I have access to the course after I paid? The class is available for you to take at any time at your convenience for up to 30 days after you paid or when you finish the course, whichever comes first.
Can I change my e-mail address log in name? No, once you have paid for the course you will need to continue to use that address as your log in name.
Can I have someone else contact you or e-mail you to discuss my account? To protect confidentiality, we will only communicate with the individual actually taking the course or respond to e-mails from the original e-mail address used to pay for the class.
What if I don't complete the course in 30 days or fail a post test?
If you don't complete the class in the 30 day period or you fail your post
test, your account will be deleted. You would need to repay for the course
and restart the course.
How long is the course? At the minimal, the Making Two Homes Work class is over 4.5 hours long and the Growing Up Between 2 Homes class is 2.5 hours long. But since the class is interactive, it may take you longer to complete the course and you may wish to take longer to review the material. The Making Two Homes Work class generally takes 5 to 6 hours to complete.
Do I get a certificate when I finish the class? For classes that offer a certificate, as long as you pass the final quiz and your computer is hooked up to a printer when you pass the test, you will receive a unique certificate immediately that you can print at the end of the course for the Making Two Homes Work class. If you need an electronic certificate with an embossed agency seal and instructors signature after completing the course, there is a $5.00 administrative fee charged. Once payment has been processed, your certificate will be e-mailed to you within 24 weekday business hours. To request a certificate, please use the button below. If you need the certificate with an embossed agency seal mailed to you, the certificate will be mailed upon receipt of payment and a self addressed stamped envelope mailed to Between Two Homes PO Box 541702 Grand Prairie, TX 75054. If you need expedited services, please contact us for express mail fees.
Can I get a replacement certificate? We maintain records
for certificates for 12 months. There is a $5.00 administrative fee charged
for replacement certificates. Once payment has been processed, your certificate
will be e-mailed to you within 24 weekday business hours. To protect confidentiality,
the payment account must match the e-mail address you used to take the course.
To request a certificate, please use the button below:
How do I contact you and what are your hours? Please click here.
What if I'm having difficulty with the class? Please click here.